Privacy Policy
A legal disclaimer
B&B Retreat is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or use our services.
We aim to be transparent, respectful, and responsible with all information you share with us.
Information We Collect
We may collect the following types of information:
Personal Information
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Your name
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Email address
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Phone number
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Residential address
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Emergency contact details
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Dog information (name, breed, age, behaviour notes, medical needs, routines)
Booking & Payment Information
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Dates of stay
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Service type
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Payment status (we do not store full payment details)
Website & Usage Information
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Pages visited
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Time spent on the site
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Browser type
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Device information
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Cookies and analytics data
How We Use Your Information
We use your information to:
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Process bookings and enquiries
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Provide personalised care for your dog
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Communicate with you before, during, and after your dog’s stay
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Send updates, confirmations, and service information
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Improve our website and customer experience
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Maintain safety and compliance with Australian regulations
We do not sell or share your information with third parties for marketing.
How We Store and Protect Your Information
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Secure digital storage
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Limited access to authorised personnel only
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Encrypted communication where possible
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Regular review of data‑handling practices
While we take strong precautions, no method of online transmission is 100% secure.
Sharing Your Information
We may share your information only when necessary:
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With trusted service providers (e.g., payment processors)
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When required by Australian law
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To protect the safety of your dog or others
We do not share your information with advertisers or unrelated third parties.
Cookies & Website Tracking
Our website may use cookies and analytics tools to:
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Improve site performance
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Understand visitor behaviour
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Enhance user experience
You can disable cookies in your browser settings at any time.
Accessing or Updating Your Information
You may request to:
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Access the personal information we hold
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Update or correct your details
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Ask for your information to be deleted (where legally permitted)
To make a request, contact us at: thebushnbeachretreat@gmail.com
Links to Other Websites
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Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
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If you have any questions about this Privacy Policy or how your information is handled, please contact:
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B&B Retreat, Yandina Creek, Sunshine Coast
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Phone: 0491-688-866